Terms & Conditions
 
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[Currency] [Duties & Taxes] [Payment Methods] [Guarantee] [Returns] [Special Offers]
[Customer Support & Services] [Delivery Charges] [Privacy Policy]
[Liability] [Handling Customer Complaints]
 

The law of England shall apply to this agreement irrespective of the place of delivery.
CURRENCY
All prices are in GBP (British Pounds).

IMPORTANT
Any orders placed with Gatwick Sundries will be converted from GBP (British Pounds) into your currency by your credit card company when they process the transaction. Please remember that currency rates change all the time and even the online currency conversion rate displayed here may differ to the rate when your transaction is processed by your credit card company.
 
DUTIES & TAXES
Any duties or taxes payable on purchase of Gatwick Sundries Ltd products are the sole responsibilty of the purchaser. If the purchaser refuses to pay the duties/tax it is then the responsibility of the purchaser to pay all shipping costs for the return of the item(s).

All our prices are inclusive of VAT.
 
PAYMENT METHODS
We can accept payment for orders by
  • Secure Online Credit Card at Netbanx - Visa, Mastercard, Switch and Delta.
  • Credit Card via telephone/fax/post - you will need to have a copy of your order for your order reference number.
  • Cheque - drawn on a bank in the UK
Please note that your order will not be processed until payment has been received and cleared. If you have any queries please email gatsunuk@yahoo.co.uk
 
GUARANTEE
If you are not totally satisfied we offer a full 100% money back guarantee. The goods must be returned to Gatwick Sundries Ltd within 10 days in the condition they were received.
 
RETURNS
If an item arrives damaged or is incorrect in any way, please return the item to us within 10 days and we will arrange for a complete refund less return carriage (unless damaged in transit) or a replacement according to your own wishes.
 
CUSTOMER SUPPORT & SERVICE
Should you wish to discuss any aspect of your order, please telephone our Customer Service Department on +44 (0)1342 718 455, 10am - 5pm Monday - Friday, calls charged at National Rate or e-mail us at gatsunuk@yahoo.co.uk for an immediate response to your query.
 
DELIVERY CHARGES
All delivery charges are stated on the product detail page against each product item. The delivery costs are included in the price added to the shopping basket.
The delivery costs quoted include packaging and delivery by Gatwick Sundries Ltd Couriers.

Delivery times may vary depending on the goods involved and the time of year, especially during promotional activity. Once payment has been cleared, every effort will be made to deliver to mainland UK within 3 working days, however this could possibly be 10-14 days during promotional activity. If a quicker method is required, please contact us by email.

Next day delivery can be arranged in the UK, subject to a surcharge (details on request), for orders received before 10.00am, Monday to Friday (no deliveries Saturday, Sunday or Bank Holidays).
 
PRIVACY POLICY
Gatwick Sundries Ltd is committed to protecting your privacy. Gatwick Sundries Ltd will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
  • Gatwick Sundries Ltd will not e-mail you in the future unless you have given us your consent.
  • Gatwick Sundries Ltd will not pass your e-mail address to other trusted traders unless you agree.
    The type of information Gatwick Sundries Ltd will collect about you includes: your name, address, phone number, email address.
    Gatwick Sundries Ltd will never collect sensitive information about you without your explicit consent.
    The information Gatwick Sundries Ltd holds will be accurate and up to date. You can check the information that Gatwick Sundries Ltd holds about you by emailing. If you find any inaccuracies Gatwick Sundries Ltd will delete or correct it promptly.
    The personal information which Gatwick Sundries Ltd holds will be held securely in accordance with their internal security policy and the law.
    If Gatwick Sundries Ltd intends to transfer your information outside the EEA (European Economic Area) Gatwick Sundries Ltd will always obtain your consent first.
    Gatwick Sundries Ltd may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
    If you have any questions/comments about privacy, you should email Gatwick Sundries Ltd.
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    LIABILITY
    Gatwick Sundries Ltd attempt to ensure that the information and images available on this site at any one time are accurate. However, we cannot guarantee that it will be fault free and we cannot be held responsible for errors or omissions, including services offered by us as booking agents on behalf of third party suppliers or for any aspect of the relationship between the customer and any third party supplier.

    This does not affect your statutory rights as a consumer.
     
    HANDLING CUSTOMER COMPLAINTS
    In the event that a service or product that has been supplied by Gatwick Sundries Ltd does not match up to your expectations or you have a grievance of any kind regarding our company, please go to the email us and let us have your details and the nature of your complaint, as soon as possible.

    We will acknowledge your communication within 5 working days and let you know what initial action we will be taking and in what timescale to rectify the situation.

    We will keep you informed by email of the progress we are making in connection with your dispute.

    We undertake to be fair and deal with all matters in strict confidence.

    LINKS TO OTHER SITES
    Gatwick Sundries Ltd offers from time to time various links to other sites which we hope you will find of interest. We do not accept responsibilty for the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise with Gatwick Sundries Ltd.


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    Company Headquarters : Gatwick Sundries Ltd     14 Grayswood     Langshott     Horley     Surrey     RH6 9UT     United Kingdom
     
    Telephone : +44 (0)1342 718 455
     
    Fax : +44 (0)1342 718 455
     
    Company Registration No : 2444397 England & Wales
     

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    Copyright © Gatwick Sundires Ltd 2002-2003. All rights reserved.